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Customer Service Index Ranking Luxury Brands

Select year:

Year
: 2011
By
: J.D. Power and Associates
Website
PDF Report
Region
: USA
Ranking Type
: positive


Satisfaction ranking among vehicle owners who visit a service department for maintenance or repair work. Five measures are examined to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility and vehicle pick-up.

 
Name
Score
(1:1000)
Last
SyncForce Customer
1
846
1
2
837
3
4
828
4
5
817
8
6
814
5
7
814
11
9
801
12
10
794
10
SyncForce Client
11
788
13
13



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14



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15



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