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Customer Service Index Ranking Mass Market Brands

Select year:

Year
: 2014
By
: J.D. Power and Associates
Website
PDF Report
Region
: USA
Ranking Type
: positive


Satisfaction ranking among vehicle owners who visit a service department for maintenance or repair work. Five measures are examined to determine overall customer satisfaction with dealer service: service quality, service initiation, service advisor, service facility and vehicle pick-up.

 
Name
Score
(1:1000)
Last
SyncForce Customer
1
835
3
3
828
1
4
828
2
6
801
12
7
799
10
9
797
6
10
796
14
SyncForce Client
11
794
11
12
792
8
13
791
9
14
791
15
15
780
13
16
776
16
17
765
17
18
756
19
19
752
18